Privacy Policy

Last updated: March 23, 2026

Introduction

Compassion Counseling PLLC ("we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who use our services, visit our website, or communicate with our practice. This Privacy Policy describes how we collect, use, and safeguard your information.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information You Provide

We may collect the following information when you contact us, fill out forms, or schedule appointments:

• Name, email address, phone number
• Information submitted through our website contact form
• Insurance information (when applicable)
• Clinical and health information provided during the course of therapy

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Browser type and version
• Pages visited and time spent on our site
• Referring website or search terms
• Device type and operating system
• IP address (anonymized where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To schedule and manage appointments
• To provide counseling and therapeutic services
• To process insurance claims and billing
• To improve our website and services
• To comply with legal and regulatory requirements

Protected Health Information (PHI)

As a licensed counseling practice, we are bound by state and federal laws governing the confidentiality of your health information. All clinical information shared during the course of therapy is protected by:

• HIPAA (Health Insurance Portability and Accountability Act)
• Idaho state laws governing the confidentiality of mental health records
• Professional ethical standards of the American Association for Marriage and Family Therapy (AAMFT) and the National Association of Social Workers (NASW)

Your protected health information will not be disclosed without your written consent, except as required or permitted by law (e.g., imminent danger to self or others, suspected abuse of a child or vulnerable adult, or valid court order).

For complete details about how your health information is used and your rights under HIPAA, you will receive a Notice of Privacy Practices as part of your intake paperwork prior to your first appointment.

Telehealth Services

For clients who receive services via telehealth, we use HIPAA-compliant platforms to conduct video sessions. While we take every reasonable precaution to protect the security of telehealth communications, no electronic transmission is completely secure. By participating in telehealth, you acknowledge and accept this inherent risk.

Website Security

Our website uses industry-standard security measures to protect the information transmitted through our contact forms. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of data transmitted through the internet.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors interact with our site. You may disable cookies through your browser settings, though some website features may not function properly if cookies are disabled.

Third-Party Services

We may use third-party services for website hosting, analytics, appointment scheduling, and payment processing. These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize. We do not sell, rent, or trade your personal information to any third party.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal and clinical record-keeping requirements)
• Opt out of any marketing communications
• Receive a copy of your protected health information as permitted by HIPAA
• File a complaint if you believe your privacy rights have been violated

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children through our website. If you believe a child has submitted personal information through our site, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.